General
In case of a return, primarily contact the shop, where you have made the purchase from. This being the webshop, a dealer or the Kalevankatu flagship store. The following page is about the return policy for the purchases made from the webshop.
Returns and exchanges
Customer has a 14 day period for returning or exchanging products. The period begins when the customer receives the product. Before returning or exchanging the product, the customer has to contact Pelago Bicycles by e-mail, phone or letter. The customer has to return the product with instructions provided by Pelago Bicycles. If the return instructions are violated, the right to return products may lapse. If a product is installed or attached to the bicycle or in other way used in such way that it cannot be sold again, the right to return lapses. All products must be returned on their original packages.
When returning products in Finland, Pelago Bicycles will pay the return postage fee. Products returned outside of Finland must pay return postage fee, unless product is faulty or different of what was ordered.
Attention! Bicycles or products that are manufactured, assembled or customized in a way that upon return re-selling the product causes considerable economic loss to Pelago Bicycles are not necessarily granted a full right of return. These cases include such as custom paints or shortening the front fork length to lower dimension than a standard size.
When returning products, please include the following information:
– Order number
– Your name, address, e-mail and phone number
– A copy of the original sales order
Return address:
Pelago Bicycles
Vellamonkatu 30
00550 Helsinki
Finland
We do not accept returns after 14 days of delivery date. When the return is accepted, the money will be refunded via the payment method the customer has used. By Finnish law, Pelago Bicycles is bound to refund the customer in 30 days after the product is returned.
